Returns and exchanges

You have the right to return the products you purchase, free of charge and without any obligation to notify us of the reason why you wish to return the products, within fourteen (14) days from the date you receive them. In this case, you will only be charged the direct cost of returning the products.

Please note that returns are only accepted if:

1. Contact us at 2295031105
2. The product has not been worn further of the test
3. The special label of the company, as well as the product’s labels, have not been removed or damaged in any way
4. Return all accompanying documents of the product such as the proof of purchase, as it is part of the product
5. If the product comes with a gift, it should be returned with the product
6. Send us the products via courier: ACS

Please ensure that the packaging of the shipment is secure so that no damage is caused during its transport.
Please note that is not responsible in case of loss or damage of the product during the return transport.
In case of return of the products, your refund will be completed within fourteen (14) days from the date of receipt of the products. We inform you that is not responsible for any damage or deterioration of the products after their use and in no case is obliged to replace them. For replacement and any form of repair of products, Kosmoro is responsible. The products must be sent to our company and in this case the shipping costs are borne by our customers.